PeopleCert Accredited Trainer
Service Desk Manager (SDM) course
The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised qualification. Who is this course for?...
Service Desk Analyst (SDA) course
The SDI Service Desk Analyst Course provides the essential skills and knowledge required for delivering customer service and support excellence. Covering three days of learning,...
ITIL® 4 Foundation Official PeopleCert Certification
ITIL® 4 FOUNDATION - Kiran Kumar Pabbathi is a good/ best practice enterprise framework for the digital economy, which is vendor neutral, non-prescriptive, and best practice...
ITIL® Specialist: Create Deliver and Support (CDS)
This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for...
ITIL® Strategist: Direct, Plan and Improve (DPI)
This 2 Day course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers...
ITIL® Strategist: ITIL Leader – Digital and IT Strategy (DITS)
ITIL® Strategist: ITIL Leader - Digital and IT Strategy (DITS)
ITIL® Specialist: High Velocity IT (HVIT)
This is 16-hour course and is aimed at IT managers and IT practitioners involved in Digital services or Digital transformation projects working within or towards...
ITIL® Specialist: Drive Stakeholder Value (DSV)
This 16-hour course is aimed at ITSM practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that...