Overview
This 2 Day course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.
Learners will acquire an understanding of:
⦁ Integration of different value streams and activities to create, deliver and support Information Technology enabled products and services
⦁ Influence and impact of Agile and Lean ways of Project Management
⦁ How Agile and Lean can be leveraged to an organization’s advantage
⦁ A practical and strategic method for planning and delivering continual improvement with necessary agility
ServiceDesk Academy uses PeopleCert accredited training material for all the ITIL Managing Professional modules, as it is mandatory to enable full understanding of the core material.
Pre-requisite: Must have passed ITIL 4 Foundation
Certification: On Passing Exam you become, ITIL Strategist: Direct, Plan and Improve
Training Options
| E-LEARNING | ONLINE TRAINING | CLASSROOM TRAINING |
|---|---|---|
| 1. 120 days access to high-quality self-paced e-learning content created by industry experts 2.Learner assistance and support | 1. Repeat classes with no extra cost 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support | 1. Flexible weekdays/weekends classes 2. 120 days access to high-quality self-paced e-learning content created by industry experts 3. Learner assistance and support |
| BUY NOW | BUY NOW | BUY NOW |
We can schedule next batch, as per your convenient dates
Course Features
- Lectures 18
- Quiz 0
- Duration 120 days
- Skill level All levels
- Students 12
- Assessments Yes
- 13 Sections
- 18 Lessons
- 120 Days
- 1 - An Introduction to ITIL 4 Strategist: DPIThis introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.1
- 2 - Service Management Concepts1
- 3 - Four Dimensions of Service Management1
- 4 - Guiding principles1
- 5 - Service value system1
- 6 - Continual Improvement modelThis module examines the key principles and methods used to enable continual improvement for all types of improvements.1
- 7 - DPI Principles and Mechanisms1
- 8 - DPI Four dimensions1
- 9 - DPI Strategy1
- 10 - Risk Management1
- 11 - DPI6
- Dpi Sample Questions1
- ITIL DPI Mock paper1
