Expand all sectionsCollapse all sections

1 - An Introduction to ITIL 4 Strategist: DPI
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
1
- 1.1
  DPI Introduction
  7 Minutes
2 - Service Management Concepts
1
- 2.1
  Service management concepts
  43 Minutes
3 - Four Dimensions of Service Management
1
- 3.1
  Four dimensions of service management
  32 Minutes
4 - Guiding principles
1
- 4.1
  Guiding principles
  33 Minutes
5 - Service value system
1
- 5.1
  Service value system
  20 Minutes
6 - Continual Improvement model
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
1
- 6.1
  Continual Improvement model
  19 Minutes
7 - DPI Principles and Mechanisms
1
- 7.1
  DPI Principles and Mechanisms
  29 Minutes
8 - DPI Four dimensions
1
- 8.1
  DPI Four dimensions
  11 Minutes
9 - DPI Strategy
1
- 9.1
  DPI Strategy
  29 Minutes
10 - Risk Management
1
- 10.1
  Risk Management
  23 Minutes
11 - DPI
6
Dpi Sample Questions
1
- 12.1
  Dpi Sample Questions
  5 Minutes
ITIL DPI Mock paper
1
- 13.1
  ITIL DPI Mock paper
  30 Minutes

DPI Introduction

Service management concepts