- 19 Sections
- 31 Lessons
- 10 Weeks
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- 1 - CDS Introduction1
- 2 - Service management concepts1
- 3 - Four dimensions of service management1
- 4 - Guiding principles1
- 5 - Service value system1
- 6 - Continual Improvement Model2
- 7 - CDS11
- software development and management for cds1
- deployment management for cds1
- CDS summary sample questions1
- monitoring and event management1
- Service level management1
- knowledge management1
- problem management1
- incident management1
- service desk1
- change enablement2
- service validation and testing1
- release management1
service validation and testing
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