The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.
This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.
ITIL 4 Practitioner: Service Request Management enables professionals to efficiently
- Establish clear and structured patterns and methods of working
- Reduce costs associated with request handling and fulfillment
- Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
- Fulfill SLAs with service consumers
- Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
- Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.
Prerequisites
For this course, you are required to have obtained your ITIL® 4 Foundation certificate. Even if your ITIL® 4 Foundation certificate is expired, you can still do any higher level ITIL® 4 course from 1 World Training. Every successful pass of an Peoplecert exam that belongs under the same Suite, will renew the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.
Example: Even if the ITIL® 4 Foundation certificate is expired, has a due renewal date (for instance 1st July 2023), the ITIL® 4 Foundation is still considered a valid prerequisite and will be extended to the renewal date of ITIL®4 Practitioner: Service Request Management, after successful acquisition of the latter.
Certification: On Passing Exam you become, ITIL®4 Practitioner: Service Request Management. View sample
Examination Format:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
* To be awarded the practice manager designation, a candidate must achieve ITIL® MP CDS certificate and ANY five practice-based certification, either individually or as ONE of the three pre-bundled course. these may include the ITAM and BRM extension modules or any practices from the practice manager track.
* ITIL® 4 Master will be awarded to candidates who achieve the practice Manager (PM), managing professional (PM) and strategic leader(SL) designations.
