Course Description
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices
- ITIL® 4 Practitioner: Change Enablement
- ITIL® 4 Practitioner: Deployment Management
- ITIL® 4 Practitioner: Release Management
- ITIL® 4 Practitioner: Service Configuration Management
- ITIL® 4 Practitioner: IT Asset Management
ITIL 4 Specialist: Plan, Implement and Control enables professionals to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Prerequisites
For this course, you are required to have obtained your ITIL® 4 Foundation certificate. Even if your ITIL® 4 Foundation certificate is expired, you can still do any higher level ITIL® 4 course from 1 World Training. Every successful pass of an Peoplecert exam that belongs under the same Suite, will renew the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.
Example: Even if the ITIL® 4 Foundation certificate is expired, has a due renewal date (for instance 1st July 2023), the ITIL® 4 Foundation is still considered a valid prerequisite and will be extended to the renewal date of ITIL® 4 Specialist: Plan, Implement and Control, after successful acquisition of the latter.
Certification: On Passing Exam you become, ITIL® 4 Specialist: Plan, Implement and Control.
Examination format
- 60 questions
- Multiple choice
- 39 out of 60 marks required to pass (65%)
- 90 minutes
- Closed book.
From 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
* To be awarded the practice manager designation, a candidate must achieve ITIL® MP CDS certificate and ANY five practice-based certification, either individually or as ONE of the three pre-bundled course. these may include the ITAM and BRM extension modules or any practices from the practice manager track.
* ITIL® 4 Master will be awarded to candidates who achieve the practice Manager (PM), managing professional (PM) and strategic leader(SL) designations.
