ITIL® 4 Foundation has been designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation is for anyone working within the IT function who needs to understand the key concepts of IT and digital service delivery and is interested in helping their organization address new service management challenges. It is for professionals at
the start of their ITIL® 4 journey or those looking to upgrade their existing ITIL knowledge.
Covered In ITIL 4 Foundation Course:
- Service management concepts : The fundamental concepts of service management, including the definition of a service, its components, and its value to stakeholders.
- Service Value System : A key framework that helps organizations create, deliver, and manage services. It includes elements like the Service Value Chain, guiding principles, and governance.
- Four Dimensions of Service Management : Explores the four dimensions of service management, which are critical to the effective delivery of services: organizations and people, information and technology, partners and suppliers, and value streams and processes.
- Guiding Principles : The seven guiding principles of ITIL 4, provide organizations with a mindset for adopting and adapting ITIL practices to their specific needs
- Service Value Chain : The Service Value Chain helps organizations create value by optimizing their activities and resources.
- ITIL Practices : The ITIL 4 practices enable working methods in the context of the entire IT function and aligned to the business strategy, improving how services are developed and how users are supported
- Continuous improvement : Emphasizes the importance of continual improvement, which is central to the ITIL framework. With a focus on how organizations can continuously adapt and improve their processes and services
- Service Level Agreements (SLAs) : Understanding of how SLAs are used to define and manage service quality, and the role of service level management in this context.
- Key Metrics and Key Performance Indicators : Discovery of the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Skills Acquired in ITIL® 4 Foundation Course helps:
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
ITIL® 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.
This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation.
The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
* To be awarded the practice manager designation, a candidate must achieve ITIL® MP CDS certificate and ANY five practice-based certification, either individually or as ONE of the three pre-bundled course. these may include the ITAM and BRM extension modules or any practices from the practice manager track.
* ITIL® 4 Master will be awarded to candidates who achieve the practice Manager (PM), managing professional(PM) and strategic leader(SL) designations.
I have taken ITIL Foundation, how should I transition to ITIL® 4?
If you have taken only ITIL v3 Foundation in the past, then the recommended approach is to take ITIL® 4 Foundation in order to be able to transition easily to the new ITIL® 4 scheme.
There is a large amount of new material in ITIL® 4 Foundation, therefore a new exam is required to assess your knowledge of the new ITIL® 4 Foundation guidance.
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Why this ITIL® 4 Foundation training?
ITIL® 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL® 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System.
ITIL® 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation.
An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.
What you will learn
This two-day training course by 1 World Training, prepares you for the exam leading to the ITIL® 4 Foundation certificate.
At the end of this course, you will have an understanding of service management concepts, the Guiding Principles of ITIL® 4, the Service Value Chain, the four dimensions of Service Management, continual improvement and overview of practices.
The ITIL® 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.
About the exam and certification
The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL® 4 service management framework.
The ITIL® 4 Foundation certificate is awarded on successful completion of the exam.
The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions).
The exam lasts 60 minutes.
Exam type: Web Proctored by PeopleCert
View ITIL 4 Foundation Brochure
Who should attend?
Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.
Prerequisites
There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.
ABOUT THE TRAINER
Stuart
ITIL TRAINER
Stuart Rance is a UK based Trainer, ITSM & Information Security consultant and one of the authors of ITIL® 4, as well as author of the ITIL® 2011 edition of ITIL® Service Transition, a co-author of ITIL® Practitioner, and lead author of RESILIA™ Cyber Resilience Best Practice. As an expert in ITSM and Information security, he has worked for HP and globally consulted many clients in areas of IT service management and Information Security Management, to create service value for themselves and their customers. He is a Chartered Fellow of BCS (FBCS CITP), and a Certified Information Systems Security Professional (CISSP).
Muralidhar
ITIL, PRINCE2, SCRUM MASTER & PMP TRAINER
Muralidhar Gaddam is certified ITIL® , SCRUM MASTER 1 & 2, PMP®, PRINCE2® Practitioner, MSP® Practitioner, VeriSM™ Professional and DevOps Trainer. He has over 20 years of IT Consulting & Project Management experience and has Worked with global teams in USA, Netherlands, Canada, India and Australia. Mr. Murali has used is real live project experience to develop the course materials for ITIL & Project management. Backed with 25 years of IT experience supporting diverse industries in leading tier one global organizations, he is a computer engineer by education, a certified corporate trainer and coach. Mr. Murali has multi domain experience as a trainer and subject matter expert in areas of IT service management, IT infrastructure services, software ODC management, systems programming, IT systems technical management, project and program management, databases, operating systems, transaction processing systems, operations control management, middle ware, data centers and servers.
ITIL Foundation FAQs
What is an ITIL Foundation certification?
The ITIL (Information Technology Infrastructure Library) Foundation certification is a globally recognized framework of best practices for IT service management (ITSM), aiming to align IT services with the needs of businesses.
The ITIL 4 Foundation introduces the key elements, concepts, and terminology used in the ITIL framework. It’s the entry point for professionals who want to learn about ITSM and how it can enhance the quality and efficiency of IT services, improve customer relations, and reduce risk within an organization.
At the Foundation level, professionals gain an understanding of the ITIL lifecycle stages. Each stage plays a crucial role in ensuring that IT services meet business goals.
With a grounding in ITIL’s core principles, certified professionals can help organizations improve service delivery, increase customer satisfaction, reduce costs, and enhance collaboration.
The ITIL v4 Foundation is beneficial for anyone who wants to learn the basics of IT service management, including IT professionals, business managers, and business process owners. Given its foundational nature, there are no prerequisites to take the exam. After achieving the ITIL 4 Foundation certification, professionals can further their ITSM education by pursuing more advanced ITIL certifications.
Looking for advanced courses? Browse our IT course training catalog.
Why should I consider getting ITIL Foundation certified?
The ITIL Foundation certification is a highly respected credential in the IT service management field. Here are several compelling reasons you should consider obtaining the ITIL 4 Foundation certification:
- Global recognition: ITIL is a globally recognized framework, and the ITIL Foundation certification is acknowledged worldwide. Having this certification on your resume can open doors to opportunities across borders.
- Enhanced job opportunities: Many organizations look for ITIL-certified professionals when hiring for IT roles, especially in service management-related roles, such as service delivery managers, IT project managers, IT directors, IT support desk, and more. This internationally recognized certification can give you an advantage during job interviews or promotions.
- Improved service management skills: The ITIL Foundation certification provides a structured approach to service management. It equips you with best practices and methodologies that can help in delivering effective IT services.
- Better alignment with business needs: ITIL focuses on aligning IT services with business goals. By understanding the ITIL framework, you can ensure that IT processes and services support core business objectives more efficiently.
- Higher salary potential: Professionals with an ITIL certification can earn more than their non-certified counterparts. This ITIL certification shows employers that a candidate has valuable knowledge and skills in IT service management that can be used to reduce operational costs, attain larger business objectives, and meet increasing customer demands.
- Foundation for advanced certifications: The ITIL Foundation certification is the stepping stone for more advanced ITIL training. Once you have the foundational knowledge, you can explore higher-level ITIL courses and certifications.
What are the requirements for an ITIL Foundation certification?
The ITIL Foundation certification is designed to be an introductory-level credential for individuals interested in IT service management. Unlike many other certifications that require candidates to have prior certifications in the same track, the ITIL Foundation doesn’t demand any previous ITIL certificates.
Additionally, while there is no course requirement for the exam, many individuals find value in taking an official ITIL Foundation training course. These courses, taught by world-class instructors, provide individuals with an immersive learning experience focused on contextualizing ITSM concepts with relevant examples and applications, and support them in preparing for the exam.
While not a prerequisite, having a basic understanding of IT terminology can help candidates grasp ITIL concepts more efficiently. Individuals with experience in IT or ITSM may find the concepts more relatable and easier to understand, but there’s no professional experience required to take the ITIL Foundation exam.
How can I prepare for the ITIL Foundation exam?
As the cornerstone of IT service management, the ITIL framework is extensive and requires a strategic approach to prepare for the exam. Whether you’re new to ITIL or have some background in IT service management, you’ll need a clear roadmap to prepare for the ITIL 4 Foundation certification exam.
Here’s a list of crucial tips to ensure success:
- Take a course: Enroll in an ITIL Foundation course to get comprehensive coverage of the syllabus and clarify complex concepts.
- Use official study materials: Use the official ITIL Foundation study guide and other literature to reinforce concepts learned.
- Practice: Take multiple practice exams to familiarize yourself with the exam format and types of questions that may be asked.
- Review key terminology: Create flashcards or notes of key terms and concepts and review them regularly.
1 World Training is a premier training provider with a robust curriculum tailored to the needs of IT professionals. Our ITIL Foundation training course is meticulously designed to ensure you grasp vital ITSM concepts, arming you with the insights required to ace the ITIL 4 Foundation certification exam.
What topics are covered in the ITIL Foundation exam?
The ITIL Foundation exam provides a broad understanding of the IT service management lifecycle. The main topics covered include the following:
- Introduction to ITIL and service management: The ITIL course introduces candidates to the basic concepts of the ITIL framework. It discusses the importance of IT services in meeting business needs and the role of ITSM in supporting service delivery.
- The four dimensions of service management: This topic casts light on the multifaceted nature of service management, dissecting its four integral dimensions and their collective impact on service.
- Service value system components: A deep dive into the service value system, this topic discusses the various components that come together to deliver unparalleled service value.
- Insights from Lean, Agile, and DevOps: Going beyond traditional ITSM concepts, the exam introduces candidates to the fundamental principles of methodologies like Lean, Agile, and DevOps.
