Guide to become ITIL®4 Master, after completing ITIL® 4 Foundation.
Below is road map to achieve ITIL® 4 higher level certifications.
We recommend below roadmap / course sequence, for candidates who want to become ITIL® Master.
- ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
- ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL® 4 Specialist: High Velocity IT (HVIT)
- ITIL® 4 Strategist: Direct Plan and Improve (DPI)
Passing above 4 will get you title of ITIL® 4 Managing Professional. Enroll Now in ITIL® 4 Managing Professional.(MP)
Passing 5 (After 1 to 4) will get you title of ITIL 4 Strategic Leader Enroll Now in ITIL® 4 Strategic Leader (SL).
If you already have passed, ITIL® 4 Leader: Direct Plan and Improve (DPI), Enroll now in ITIL® 4 Leader: Digital and IT Strategy (DITS)
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Practitioner: Service Desk
- ITIL®4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Monitoring and Event Management
Passing 6 to 10, or combo exam of ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF), will get you title of ITIL® 4 Practice Manager designation, along with Course 1, CDS.
Once you are, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL) & ITIL® 4 Practice Manager (PM)
You will get designation of ITIL® 4 Master.
Continue your ITIL 4 advanced framework journey through four certification destinations:
ITIL 4 Managing Professional designation (MP)
ITIL 4 Managing Professional (MP) designation provides practical and technical insight into coordinating successful IT-enabled services, teams and workflows. it consists of four modules:
- ITIL 4 Specialist: Create, Deliver and Support
- ITIL 4 Specialist: Drive Stakeholder Value
- ITIL 4 Specialist: High-velocity IT
- ITIL 4 Strategist: Direct, Plan and Improve (universal module)
ITIL 4 Strategic Leader designation (SL)
ITIL 4 Strategic Leader (SL) designation recognizes the value of ITIL across all digitally enabled services. Becoming an ITIL 4 Strategic Leader provides professionals with a clear understanding of how IT influences and shapes business strategy.
It consists of two modules:
- ITIL 4 Strategist: Direct, Plan and Improve (universal module)
- ITIL 4 Leader: Digital and IT Strategy
ITIL 4 Practice Manager designation (PM)
ITIL 4 Practice Manager designation is for IT professionals who want to prove or validate their skills in the specific practice areas. To be awarded ITIL 4 Practice Manager designation, a candidate must achieve:
- ITIL 4 Specialist: Create, Deliver and Support certificate and ANY five ITIL 4 Practices certifications including ITIL 4 Specialist: IT Asset Management and ITIL 4 Specialist: Business Relationship Management or
- ITIL 4 Specialist: Create, Deliver and Support certificate and any ONE of pre-bundled ITIL 4 Practices courses.
ITIL 4 Master
The ITIL 4 Master designation validates your ability to apply all the principles, methods and techniques from ITIL in the workplace. It is the pinnacle and highest level of achievement of the ITIL certification scheme. To be eligible for the ITIL Master, you must have achieved the Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations.
ITIL 4 Managing Professional certifications
ITIL 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver and Support module provides guidance for deploying ‘core’ service management activities. It is the logical next step for those wanting to make immediate tangible changes to their working methods.
Take this module if you are looking to:
- Improve established processes
- Effectively manage IT teams
- Optimise value streams and workflows
- Align digital services with business strategy
- Develop services to meet demand
- Integrate new technologies
ITIL 4 Specialist: Drive Stakeholder Value
The ITIL 4 Specialist: Drive Stakeholder Value module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners.
Take this module if you are looking to:
- Effectively manage all stakeholders
- Build trusted relationships
- Shape customer demand
- Optimise user and customer experience
- Embed effective design thinking
ITIL 4 Specialist: High-velocity IT
The ITIL 4 Specialist: High-velocity IT module explores the ways in which digital organisations and digital operating models function in high velocity environments.
Take this module if you are looking to:
- Converge business goals with IT
- Embed complex and adaptive systems
- Improve performance with Lean, Agile and DevOps methods
- Increase the speed and quality of services
- Make value-creating digital and IT investments
ITIL 4 Strategist: Direct, Plan and Improve*
This universal module forms part of both the ITIL 4 Managing Professional and Strategic Leader designations.
ITIL 4 Strategic Leader certifications
ITIL 4 Strategist: Direct, Plan and Improve
The ITIL 4 Strategist: Direct, Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, aligning an evolving IT organisation with a strong and effective strategic direction.
Take this module if you are looking to:
- Drive organisational change
- Encourage a culture of continual improvement
- Ease decision making
- Support change management
- Minimise disruption
ITIL 4 Leader: Digital and IT Strategy
The ITIL 4 Leader: Digital and IT Strategy adds a new perspective to ITIL 4 guidance, elevating the discussion around ITIL concepts to an organisational strategy level. The module enables IT and digital leaders to influence and drive strategic business decisions by helping them to create an appropriate digital strategy aligned to the wider business goals.
Take this module if you are looking to:
- Develop a cross-organisational digital strategy
- Craft a digital vision
- Drive operational excellence
- Respond to digital disruption
- Enable a sustainable business
- Strategically manage risk
- Develop future digital leaders
ITIL 4 Practices certifications
ITIL 4 Practices certifications are practice-based modules based on ITIL Practice Guides that are current, relevant and applicable to any ITSM-enabled business context. They are for any professionals who want to prove and validate their skills in the specific practice area. The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.
Take ITIL Practices if you’re looking to:
- Apply concepts in practice from the strategic perspective as well as the day-to-day management of the tasks
- Apply practice success factors and metrics to improve performance
- Measure, assess and develop practice capability by using the ITIL Maturity Model
The 15 practice modules are bundled into three combined practices:
ITIL® 4 Specialist: Monitor, Support and Fulfil
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
ITIL® 4 Specialist: Plan, Implement and Control
- Change enablement
- Release management
- Service Configuration Management
- Deployment Management
- IT Asset Management
ITIL® 4 Specialist: Collaborate, Assure and Improve
- Continual improvement
- Service Level Management
- Relationship Management
- Information Security Management
- Supplier Management